"The staff were very friendly and changed the room which had a small double bed, explaining and providing everything on time. The highlight is the garden with all the birds and geckos, the pool area and the stunning view from the pool area."

"The shower was old and without shower hand/hose, the furniture was a old and toilet needs renovation."

"I did not have brekfast in the facilites. Good location."

"The personnel allows in the área loud music and people screaming."

"Excelente location. Close to diferent offer of restaurant. Beautiful hotel to stay with family and friends. Very nice and friendly costumer service and all members of the staff."

"Everything is ok"

"Comfort. Service. Employees always helping. The whole place very spacious, safe, well located. What a comfy bed! We’re super relaxed! Loved the room!"

"Room with leaking shower and bathroom without central bulb light. I would extend breakfast hours to 11 and Pelícano to 5."

"Overall, the hotel is clean. The room and bathroom were clean too. The food in Brasas restaurant was delicious and affordable prices."

"The pool was really cold, but very clean."

"The pool and lobby area were beautiful. The staff was super helpful and friendly. The price is high for what you get, but we knew this going in. You pay for location, right on the ocean. It's a 20 minute drive to get into town to do anything, so only stay here if you like the seclusion. Food and drink from the Pelican Grill was reasonably priced and good portions. Our flight was changed last minute and we had to check out a night early. They charged a $125 cancellation fee. Nothing we could do about it, and I kind of get it. But the hotel was booked solid. I'm sure they booked out our room anyway and they didn't need to charge us."

"The rooms are a bit outdated and felt a bit tired and run down. The photos are deceiving and make it look more luxurious than it really is. We got a "deluxe" room but there wasn't anything deluxe about it. The doors to the bathroom and closet were so thin and felt cheap. They aren't environmentally friendly and only provided little packets for shampoo and conditioner. They should get on board with most other hotels and have large bottles attached to walls in the showers."

"We loved the view, the hotel was beautiful, and the pool with the ocean behind was a dream. Perfect place to catch the most beautiful sunsets ever."

"The bathroom had a shower with doors that the water leaked and made a mess on the floor."

"Pool area was gorgeous & very comfortable Beds very comfortable Spotless Staff were friendly"

"I feel that for the price paid guests should be able to get a tea/coffee in the morning for free/included. I paid $4 20 for an Americano which felt excessive Need to seriously reduce use of single use plastics & styrofoam cups. No need for this. Loads of unnecessary plastics in the bedroom and all single use cups at the pool and for water at the bar!"

"We had a wonderful stay at this hotel. The staff was very helpful, good service, and great room!!!"

"They took away breakfast buffet and dinner specials..."

"The staff went above and beyond! The resort is in the perfect location for adventuring out, but you could easily not leave the resort with the beautiful views, great pools and easy access to the beach."

"A microwave would have been nice - we had so many leftovers!! Ice machines were not easily accessible to us."